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    Offline RZ

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Re: Redline Customer Service Complaints
« Reply #60 on: March 03, 2016, 10:48:51 am »
AHAHAHA I love eliciting ad hominems from so called "professionals".Tsk Tsk too easy.
Still no valid arguments? Tsk Tsk. Seems like someone's a baseless little troll.
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Re: Redline Customer Service Complaints
« Reply #61 on: March 03, 2016, 12:28:47 pm »
You were too late to notice it before you gave up your professionalism to resort to petty ad hominems.I aint running no business-now you come across as  butt-hurt unprofessional vendors.You made a fool of yourself.
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    Offline RZ

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Re: Redline Customer Service Complaints
« Reply #62 on: March 03, 2016, 12:45:44 pm »
You were too late to notice it before you gave up your professionalism to resort to petty ad hominems.I aint running no business-now you come across as  butt-hurt unprofessional vendors.You made a fool of yourself.

Let's let the actual viewers of this thread be the judges of that, shall we?

And the fact that you're commenting at the moment like a scared little girl pushed into a corner, just goes to show you have absolutely no integrity or base for any of your arguments.

So if this some kind of game you were trying to play, you just lost. Game. Set. Match. Kthxbai.

P.S. Go cry somewhere else please.
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Re: Redline Customer Service Complaints
« Reply #63 on: March 03, 2016, 02:33:17 pm »
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Re: Redline Customer Service Complaints
« Reply #64 on: March 03, 2016, 03:01:39 pm »
Hi, if ever you need anything and we mention the systems only rule, please mention that you're a previous customer and we'll definitely consider the exception. Thanks!

Thanks for this :  )
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Re: Redline Customer Service Complaints
« Reply #65 on: March 03, 2016, 04:47:44 pm »
Sabreen, since you asked. I'm currently running the same rig I got from you guys almost 5 years ago, with some replacements of course. As far as components, products and expertise go, can't deny RL is right at the top.

I have had some issues with your service, though. I've lugged my PC up to your store only to be told that I need to take it to the service center two streets away, despite me asking where I had to bring it beforehand. It happened again when I wanted to buy a blu ray drive - despite me calling two days in a row to find out if it was in stock, I was told by you when on the way that you didn't have it. Ended up buying it from Unity for 1 or 2k less, with a two year warranty instead of 1.

All this happened a long time ago, and I'm guessing your service has improved a lot since then. I wish you guys nothing but the best, really!

AHAHAHA I love eliciting ad hominems from so called "professionals".Tsk Tsk too easy.

Bahahahaha you can stop now. You're not impressing anyone.
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Re: Redline Customer Service Complaints
« Reply #66 on: March 05, 2016, 08:59:29 am »
I've bought a keyboard, mouse, casing and a GPU from Redline and my experience with them has been rather pleasant.

"Systems Only" rule for the hard drives and RAM is bit unfair IMO. I know you can easily get them from elsewhere but not with the same solid warranty. {then again I never had to claim warranty for things I bought from Redline (or anywhere for that matter, which is pretty weird now that I think about it) so I only know what others say}. It's not unfair to have that rule for processors since you can get them from just about anywhere and it's extremely unlikely that you'll have to claim warranty for a processor.
But hey if you guys bend the rules for previous customers, that's pretty good.

One thing I'd like Redline to improve is how quickly you meet your customers demands. I know you guys have a large crowd of customers and with the limited staff available, it can take some time to reach each customer to get them what they need.I'm not really complaining, but nobody likes to stand and wait. I've experienced this a few times when I visited your shop.

Other than that, Redline is a pretty reliable shop. :)
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Re: Redline Customer Service Complaints
« Reply #67 on: March 05, 2016, 11:45:18 pm »
I've bought a keyboard, mouse, casing and a GPU from Redline and my experience with them has been rather pleasant.

"Systems Only" rule for the hard drives and RAM is bit unfair IMO. I know you can easily get them from elsewhere but not with the same solid warranty. {then again I never had to claim warranty for things I bought from Redline (or anywhere for that matter, which is pretty weird now that I think about it) so I only know what others say}. It's not unfair to have that rule for processors since you can get them from just about anywhere and it's extremely unlikely that you'll have to claim warranty for a processor.
But hey if you guys bend the rules for previous customers, that's pretty good.

One thing I'd like Redline to improve is how quickly you meet your customers demands. I know you guys have a large crowd of customers and with the limited staff available, it can take some time to reach each customer to get them what they need.I'm not really complaining, but nobody likes to stand and wait. I've experienced this a few times when I visited your shop.

Other than that, Redline is a pretty reliable shop. :)


Hey Lashan, thanks for the feedback and it's great that you've never had to claim warranty! Let's hope it remains that way!

Regarding your comment, that is something that we noticed too and we are taking steps right now to improve the customer interaction at both our store and service center. Please don't hesitate to come back to us with feedback especially in future regardless of whether positive or negative. Cheers!
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Re: Redline Customer Service Complaints
« Reply #68 on: March 06, 2016, 11:36:39 am »
My opinion about the store been closed on Friday for Prayer time, I personally don't like it, had a bad experience once but items held on warranty claim were soon replaced with a new set, I was annoyed at the way things were been handled. Just keep your services accessible at all times, think that will help a majority of customers and fans. Just some friendly advise, I hope :)

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    Offline unix

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Re: Redline Customer Service Complaints
« Reply #69 on: March 06, 2016, 09:12:49 pm »
My opinion about the store been closed on Friday for Prayer time, I personally don't like it, had a bad experience once but items held on warranty claim were soon replaced with a new set, I was annoyed at the way things were been handled. Just keep your services accessible at all times, think that will help a majority of customers and fans. Just some friendly advise, I hope :)

Next time be a sensible person and go after that prayer period like all other people do. People gotta follow their religion and you can't say "I personally don't like that" stuff for that. Be sensible. Respect their customs.

I usually direct anyone who ask for good stuff to Redline, cus I know they are good. It's not like they are perfect in every way. But if you treat them right, you will be treated good too :)
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Re: Redline Customer Service Complaints
« Reply #70 on: March 06, 2016, 09:41:41 pm »
My opinion about the store been closed on Friday for Prayer time, I personally don't like it, had a bad experience once but items held on warranty claim were soon replaced with a new set, I was annoyed at the way things were been handled. Just keep your services accessible at all times, think that will help a majority of customers and fans. Just some friendly advise, I hope :)
Customs are customs mate. If you tell them not to take their time off for prayers on Friday, then even your boss can ask you to come to work on a poya day.
You get what I'm saying?
And it's a matter of only 1 hour. It's not like they are closed the whole day.
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Re: Redline Customer Service Complaints
« Reply #71 on: March 06, 2016, 09:46:46 pm »
if u had to work on poya days wont u be pissed
so get in their shoes and see how they would feel if they had to work through prayer time
Such destruction, much waste, such wow , console is better than pc
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Re: Redline Customer Service Complaints
« Reply #72 on: March 06, 2016, 11:01:13 pm »
My opinion about the store been closed on Friday for Prayer time, I personally don't like it, had a bad experience once but items held on warranty claim were soon replaced with a new set, I was annoyed at the way things were been handled. Just keep your services accessible at all times, think that will help a majority of customers and fans. Just some friendly advise, I hope :)

I hope you are trolling.Else you just made an ass of yourself . 
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    Offline vEnGaNcE GaMeR

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Re: Redline Customer Service Complaints
« Reply #73 on: March 06, 2016, 11:07:07 pm »
Just some friendly advise, I hope :)

I cannot believe my dude wrote some friendly advice and people are going mayhem over him. xD
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Re: Redline Customer Service Complaints
« Reply #74 on: March 06, 2016, 11:47:53 pm »
guys, guys... i just got back from work, and i work on poya days too... what i'm trying to say is, pray on, i dont have have any problem with anyone praying but stay open with someone who does not have to pray, i was told to go to the store and I disturbed Zero, who was having his lunch. Believe I am one of the least racist people you will know, i'm just saying its run by a lot of people and not just one minority..so keep it open with the help of other guys. Thats up to them.. The reason I said I dont like it is because it was my second visit to the claim's section, and that was annoying. I called up Zaffran and like any other disappointed customer told him I cannot wait again for the second time, I told him about how I felt about Friday happening to be closed in that particular time when I visited and then he explained his views about the matter. I dont have anything personal against any of them, but a lot was promised and it did not happen which eventually led me to visit them the second time over. SO... no offence to anyone, some will get my point and others will think i'm racist but i'm not :)

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