Next time be a sensible person and go after that prayer period like all other people do. People gotta follow their religion and you can't say "I personally don't like that" stuff for that. Be sensible. Respect their customs.I usually direct anyone who ask for good stuff to Redline, cus I know they are good. It's not like they are perfect in every way. But if you treat them right, you will be treated good too
My opinion about the store been closed on Friday for Prayer time, I personally don't like it, had a bad experience once but items held on warranty claim were soon replaced with a new set, I was annoyed at the way things were been handled. Just keep your services accessible at all times, think that will help a majority of customers and fans. Just some friendly advise, I hope
Final thoughts, I think RL is good, but as long as You throw flowers at them, and if you throw shit, they will throw shit back despite you being the customer and them being the seller
Redline has become overconfident to attack opinions with personal attacks(not considering I could be a potential-even worse-a current customer,which I were,until seeing this arrogance lol)It's never good when you can't criticize a vendor.Do think they're not using their reputation-earned partly from blind fanboys following the early reviews by basically redline's own-to keep the prices bit higher than they could otherwise?Not even just a bit?
Okay an experience from my side. what I know what I faced and My impression about them..My experience.My 250gb seagate barracuda was dying, it was showing smart fails so I had to buy an HDD. I went through their price list, saw a good deal for a WD Blue for 8500, so decided to buy it. collected money, went to shop and asked to buy it but unfortunately, There was a guy in the counter who was staring at his monitor, said its not there - out of stock. I mentioned web site says it has - he said its not updated.that guy was actually this one, now i know the name Sabreen - RZactually i was really depressed, he did not even offered me any alternative or when they will get it back, totally opposite behavior from the way he do in the forum. May be i caught him when he is in a bad mood, may be after a long years break up - I donno back to the story.and sadly I went back home, hoping to buy a Toshiba 1TB later from EGS. but I was so enthused with WD so I really wanted to get one, so After about a week I checked calling them whether they have got stocks, as the web site was still showing In stock. Surprisingly, The guy picked up the phone said its available! It was a Friday(5th dec 2014 - got it from invoice ) on a time where the prayers go on, so probably a new/not-the-usual-guy was there and have said yes. (I assume) that day evening I went in and again to the shop, and again- to the face- NO! they dont have!It was same RZ was there I was soo disappointed and decided to fight back this time, I aint going back 2nd time empty handed.. I said 2 hours ago I called and a guy picked up the phone said they have it thats why i came back i brought money aswell. and there were two more guys there, one was kushan - now i know- and another fat fair guy, who happen to have picked up the phone, whose name I yet dont know - but who saved my day.and bcoz they said and he agreed he had said yes, they discussed among themselves a bit, and issued me the HDD, the beauty WD caviar Blue 1TB, and kushan did the bill and issued it. After about month from that sale, System only started showing up in the pricelist! btw HDD is working so far flawlessly, being 1yr 4months old now.
You are not alone on this. I think it has now become a habit of RLT.See attached... Went there the next day, "NO RAM AVAILABLE".
it happen to me also not once twice ,and also i m far from cmb and i went to there after doing ma night shift so just imagine how hard it but they help me one of guy from technical he help me but it take too much time ,we know ur busy damn true but some times u have to care abt ur loyal customers,becoz even that kind of incidents im with u forgetting bad memories ,now i shout in shoutbox asking whether its avlble or not by ZERO its work IM with u rld but u have to make that little mistakes ,THANK u AND HAPPY NEW YEAR
That is really unfortunate and a clear failure in communication between our store and technical divisions on our part and for that I apologize. If you could send us your address (and if you live within Colombo city limits) we'd love to courier the RAM to you at no extra cost. Please PM me if you find this favorable.
I'm really sorry for this, especially if I came across as inattentive. It's very unlike me and I assure you I'm usually not like that. The reason I might have declined to sell you the hard disk was perhaps because our reserve stock had been put aside to build a few remaining systems, as we generally order just enough hard disks for our machines. Again I apologize and I'm glad to hear your hard disk is working well
This is a request for a clarification rather than a complain . While it is obvious that a few (or one pretending to be many ) lunatics are trying to ruin Redline's reputation , an actual consumer might wonder what kind of proof he / she has to provide when giving a negative review on your Facebook page.For the sake of this request lets pretend that above person was telling the truth. As a company what do you expect to see as evidence ? Recorded conversations between you and the customer ? Should all your customers record their conversations between you and them when claiming warranty , hoping they can provide it as evidence if and I stress IF you screw them over. ?
As a company what do you expect to see as evidence ? Recorded conversations between you and the customer ? Should all your customers record their conversations between you and them when claiming warranty , hoping they can provide it as evidence if and I stress IF you screw them over. ?