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Offbeat => Hardware / Peripherals => Topic started by: iRAT on July 22, 2014, 07:26:55 pm

Title: One of the best Customer Service In Srilanka (Shad Digital)
Post by: iRAT on July 22, 2014, 07:26:55 pm
Highlights for Lazy people

I bought the vga from Shad (by then i didn't knew that it came from RL because msi agent requested give them two cards)

so vga broken i took it to shad and gave for warranty and ask for backup card

shad point out that they bought it from RL and we shall ask a backup card from them

so we went their and RL agreed to the warranty point but they said they are not bond to give any backup cards to the customer they said it's a Shad's part to do

so shad ask from the RL manager to arrange a card for me and they disagreed

then shad ask a backup from MSI agent and they gave a backup card

that's what happened!!


Full story here

First of all this is not any kind of d*ck liking or d*ck sucking post, today i experience terrible and the worst warranty issue for like few hours, so this is how it went!!!

you can find what happened before from here

http://gamer.lk/index.php?topic=25984 (http://gamer.lk/index.php?topic=25984)

Well i bought this 760gtx vga from Shad Digital it was like 8 months before not even a Year i finally got to know where is the stock came from, it was took from Redline from the first Batch (they got 10 vga's)

My warranty is bound with Shad Digital so i have no rights to ask from Redline to gave me a backup card for my current works, so Shad Digital took that point and asks me to come to their shop and they will personally come and will give me a option for this trouble, as they told they did

before these things i personally called Few people in Redline Manager He didn't answer the phone, Short guy 2nd Owner he didn't answer and he called me back in the morning and i ask for is their any stock available for 760gtx he said no at least when it will be arrive ? and he say's no eta, they i called one of my school friend and he wasn't much helpful i ask for a help that when the stock arrives can you please inform me he said it will update on our page so look for it so now i have to keep stare at their page not helpful, so under all these i ask from Shad what's going on what's gonna happen they dais the same that Redline aren't giving any Date or backups so they want me to come to their shop and deal with this personally, 

so i went to the shop, One of Shad Digital guy came with me (Mr:Rizvi) i really appreciate his help today one of the best Customer Service i experienced in srilanka Today,

he and i went to Redline and ask from them for help and i needed a backup card because it took so long, and i have 2 movies on editing  plus gaming yes that's why i did bought that sh*t so Mr:Rizvi ask from them what they can do for this issue, they said they can't do anything they just do the deal that's all you guys are the buyer we just selling, you are the responsible to give customer a backup vga we are not, so Mr:Rizvi said that their guy told them a different story he said that he told him they will arrange a new temporary vga for this issue, however there was a argument and Mr:Rizvi called his manager and asks what can they do and manager took it from their and called the Redline manager and at that time Redline manager Apologies what happened there and said he will look in to this but didn't solved the problem,

after this Mr:Rizvi I went back to the Shad Digital shop and he arrange me a new VGA CARD from original MSI dealer and he went his own bike and personally brought me the vga and they all were very pleasant and very helpful, very best customer service i can gurantee

Redline have many service issues now, their customer service is worst plus their items and warranty, they are taking so long to give an warranty, so if you don't want to experience bad customer service don't go their, they are telling you they will give backup vga's and fast warranty claiming and all they all are lies,

i took few hours to type this sh*t because what shad Digital people did today was amazing, i never knew there will be this kind of best service that we can take from absolutely from srilanka it was amazing.

No hard feelings Redline Plus no support to you at all.

Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: V4V on July 22, 2014, 07:31:52 pm
I'm confused
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: ELE on July 22, 2014, 07:54:58 pm
Total dick suck.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Zaffran on July 22, 2014, 08:05:20 pm
Lets us clarify here. We ordered 10 cards through Elecro Cheval but right after we got the stock Electro Cheval requested us to give couple of cards to Shads. By request from the distributor we passed on two cards at cost. The warranty is owed by the distributor to Shads. The deal was between them. Hence all Redline did was to just give up two units on the distributor's request.

Distributors generally don't give backup. When we provide backups at Redline, we do it at our cost. We never bother distributors for backups as this is genarally not the practice. When the customer asked for a backup from Shads, they were not willing to bear it, so they passed the blame to us. It is totally unfair. We have not obligation whatsoever in this deal.

Your accusations are baseless and unsensible.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: fag_hunter on July 22, 2014, 08:11:32 pm
well.....f***
everybody suggested that I buy a lap from RL and now I see this  :\
btw thx for the update
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: NilFBosh on July 22, 2014, 09:09:41 pm
well.....f***
everybody suggested that I buy a lap from RL and now I see this  :\
btw thx for the update
Lol are you being serious? Did you read through the full thing? If so you'd know that the blame lies entirely on Shad's

Before making any harsh decisions you'll regret, read through this
http://gamer.lk/index.php/topic,24652.0.html (http://gamer.lk/index.php/topic,24652.0.html)

Choose wisely (Y)
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: unix on July 22, 2014, 09:18:37 pm
Umm.. I don't understand why RL should give backups for a card which Shad sold. Even RL gave some of their stocks to Shad it's under the request of Agent. So it's accountable as "shad got them from distributor" than "shad became RL's reseller"... Your logic doesn't make any sense.. Educate me if wrong though...
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: iRAT on July 22, 2014, 09:21:44 pm
this is about warranty issue not a backup card issue so point out that
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Didi on July 22, 2014, 09:26:49 pm
iRAT brotha Redline and EGS are the best shops to buy anything related to PCs.
It took around 45 seconds to get my headset replaced from Redline.
And also Got a Brandnew replacement for my faulty 2TB and a very fair credit note for my PSU from Redline.
And EGS gave me not one but two PSUs as the PSU I ordered from them didn't arrive on time ( and a big discount too  ;D ).
I was once worried why I didn't get 5years warranty for my 840 pro. Guess what my SSD has 5 years warranty now.
And for my Antec PSU replacemend Redline never blamed EGS. They gave me a standby PSU. That is what should be done.
Its Shads' responsibility to give you a replacement or a standby product. Not Redline's.
I am not kissing their asses. I am just admiring what shops like Redline and EGS are doing for PC enthusiasts in SL.
And remember. Some people are really good at mind f*cking! Be careful  ::)
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Zer0 on July 22, 2014, 09:40:29 pm
Well, atleast some people have common sense :)
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: iRAT on July 22, 2014, 09:45:18 pm
iRAT brotha Redline and EGS are the best shops to buy anything related to PCs.
It took around 45 seconds to get my headset replaced from Redline.
And also Got a Brandnew replacement for my faulty 2TB and a very fair credit note for my PSU from Redline.
And EGS gave me not one but two PSUs as the PSU I ordered from them didn't arrive on time ( and a big discount too  ;D ).
I was once worried why I didn't get 5years warranty for my 840 pro. Guess what my SSD has 5 years warranty now.
And for my Antec PSU replacemend Redline never blamed EGS. They gave me a standby PSU. That is what should be done.
Its Shads' responsibility to give you a replacement or a standby product. Not Redline's.
I am not kissing their asses. I am just admiring what shops like Redline and EGS are doing for PC enthusiasts in SL.
And remember. Some people are really good at mind f*cking! Be careful  ::)


you have a point i will keep that in mind :)


Well, atleast some people have common sense :)

yes, i will see you on monday then?
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Zer0 on July 22, 2014, 09:51:48 pm
yes, i will see you on monday then?
No. Because you didn't buy anything from Redline, so I will not deal with you. You have no claim for anything from us because you don't carry a Redline bill. You can go get your great customer service from Shads Digital.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: iRAT on July 22, 2014, 09:56:26 pm
No. Because you didn't buy anything from Redline, so I will not deal with you. You have no claim for anything from us because you don't carry a Redline bill. You can go get your great customer service from Shads Digital.

ya ya ya ya sure don't worry i will deal with shad, you stay calm don't be nervous stay safe!!
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: DarKmoN on July 22, 2014, 10:18:06 pm
In your situation I too think asking for a backup from Redline for something that you brought from somewhere & when they refuse blaming RL is very unethical and kinda stupid. Besides if the 2 cards were sent to Shad's by the request from the distributor then frankly I don't see why RL have to do anything since that was a credit sales transfer from the distributor to Shad's by the request from distributor.

Anyway aside from the original situation I too have heard more than few bad things about RL for few months now from various people about warranty claiming, customer responding & customer serving, the way reps act when people go to RL store, pricing etc... Not gonna name them since they are my friends and some are active members here & these guys praised RL a lot when they started. How I know about this? well I too am planning to upgrade my vga soon and for months have been doing research about shops in SL. Something to look and think about RL if you want I guess. Also I have no hatred towards RL or affiliation with any pc shops here & brought stuff from them only through mo.lk, just posting what I heard.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: rat3123 on July 22, 2014, 10:33:28 pm
What  Shads Digital did today should, they should have done @ the 1st day (or may be the next day). If so we may could agree that they have a one of the best customer service. Keeping back-ups and replacement is always venders choice. They are not bound to give u a back-up or replacement at ones. (Unless you have a special agreement)
Also Shads Digital should never share there supplier information with customers.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Zaffran on July 22, 2014, 11:05:16 pm
In your situation I too think asking for a backup from Redline for something that you brought from somewhere & when they refuse blaming RL is very unethical and kinda stupid. Besides if the 2 cards were sent to Shad's by the request from the distributor then frankly I don't see why RL have to do anything since that was a credit sales transfer from the distributor to Shad's by the request from distributor.

Anyway aside from the original situation I too have heard more than few bad things about RL for few months now from various people about warranty claiming, customer responding & customer serving, the way reps act when people go to RL store, pricing etc... Not gonna name them since they are my friends and some are active members here & these guys praised RL a lot when they started. How I know about this? well I too am planning to upgrade my vga soon and for months have been doing research about shops in SL. Something to look and think about RL if you want I guess. Also I have no hatred towards RL or affiliation with any pc shops here & brought stuff from them only through mo.lk, just posting what I heard.
Thanks for pointing out. We are humans and with the workload occassional mishaps are possible. We ar working on a seperate forum or similar for customer grievances which will be handled with utmost priority. Also, await a fully organized Redline service center soon.

Thanks to you guys we have grown. But with the growth we are unable to cope using the current RMA process. We sincerely hope that the issues will be sorted soon.

Just to point out again, this is purely a response to DarKmoN. The claims by iRat are wholely unreasonable and cannot be entertained. We have no hard feelings, but just making things very clear.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: sameera2013 on July 23, 2014, 06:44:51 am
Thanks for pointing out. We are humans and with the workload occassional mishaps are possible. We ar working on a seperate forum or similar for customer grievances which will be handled with utmost priority. Also, await a fully organized Redline service center soon.

Thanks to you guys we have grown. But with the growth we are unable to cope using the current RMA process. We sincerely hope that the issues will be sorted soon.

Just to point out again, this is purely a response to DarKmoN. The claims by iRat are wholely unreasonable and cannot be entertained. We have no hard feelings, but just making things very clear.
I have enjoyed good service in the past from Redline and EGS. But I also think now Redline is expanding very fast and they seem to be in bit of a situation about there Customer relationship Management. When I recently went in shop was little crowded and everyone was looking very busy. Previously what I loved about redline was you can walk in, have a nice chat with the people, the arrangements were very neat and the atmosphere was great. Now lot of stuff everywhere boxes and stuff. Hope the new office is built soon. you get few more people in and we can get back to the unique redline experience. We  do not want you guys to be Barclays or PC partners.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Zer0 on July 23, 2014, 09:48:53 am
Previously what I loved about redline was you can walk in, have a nice chat with the people, the arrangements were very neat and the atmosphere was great. Now lot of stuff everywhere boxes and stuff. Hope the new office is built soon. you get few more people in and we can get back to the unique redline experience. We  do not want you guys to be Barclays or PC partners.
Yup we know this. And as you pointed out, we are going through some renovations as well. Hopefully it wont take too long :)
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: db on July 23, 2014, 11:07:42 am
stupidest thing ive ever read imo ok shads had good customer service and for crying out loud how da hell do u ask rl for a replacement card? lol
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: iRAT on July 23, 2014, 11:53:39 am
stupidest thing ive ever read imo ok shads had good customer service and for crying out loud how da hell do u ask rl for a replacement card? lol

read properly mate i didn't ask from RL i ask from Shad to give me a backup card they blame it on RL that's all i know
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: iRAT on July 23, 2014, 11:59:11 am
This is so crazy Elecro Cheval stock > RedLine Stock > Shad Digital Stock > Customer
Craziest Relationship ever -_-
it's like sleeping with two womens in the same time sigh*
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: DarKmoN on July 23, 2014, 12:30:38 pm
This is so crazy Elecro Cheval stock > RedLine Stock > Shad Digital Stock > Customer
Craziest Relationship ever -_-
it's like sleeping with two womens in the same time sigh*

Not really, its actually a pretty simple relationship. Elecro Cheval is the main dealer for both companies. Electro Cheval gave 10 cards to RL on credit(usually this is how it happens and later after selling the product the buying company pays, good faith deals). After that I guess Shad's asked for 2 more cards from EC and due to some reason like EC's stocks are empty EC asked from RL to give 2 of those cards to Shad's from that 10 cards batch and removed those 2 cards value from RL's credit account. And if that's how or remotely how it went down then Shad's have no business asking warranty,replacement card from RL or blaming RL since actually Shad's brought from EC and not RL.

Instead of the above scenario if Shad's actually brought the cards from RL and not due to a request from the main dealer and paid RL and got a bill from RL then only Shad's can ask warranty from RL.

Besides in either situation I don't see a single reason why a Shad's sales rep had to take you to RL store since you brought the card from Shad's & you have no contract between RL, you have a contract between Shad's. You say they are the best customer service out there but I disagree due to the single reason I've mentioned above bcos it looks like to me that you were making some noise about this and started blaming Shad's & Shad's is looking for a scapegoat to pass the blame. 

Thanks for pointing out. We are humans and with the workload occassional mishaps are possible. We ar working on a seperate forum or similar for customer grievances which will be handled with utmost priority. Also, await a fully organized Redline service center soon.

Thanks to you guys we have grown. But with the growth we are unable to cope using the current RMA process. We sincerely hope that the issues will be sorted soon.

Just to point out again, this is purely a response to DarKmoN. The claims by iRat are wholely unreasonable and cannot be entertained. We have no hard feelings, but just making things very clear.

Good to know that you guys are aware of those things and actually trying to fix them unlike most of the shops here.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: D4R on July 23, 2014, 03:36:14 pm
Redline has their fair share of faults but this situation doesn't seem like their fault..
DarKmoN explained it very clearly. anywas hope u get your card soon.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Dangerous bro on July 23, 2014, 05:03:26 pm
One of my friend also had troubles with Redline!  He had 2 SSD's and didn't get replacement and customer service wasn't responding then he had to go to Sabreen after months and he says price is high but since they offer the best customer service i was like thats fine but issues are increasing and hopefully there will be a change in Redline!
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: iRAT on July 23, 2014, 06:56:29 pm
well i don't care about any of these businesses, i personally don't have any issue with any of them but as a customer im helping to other customers to get an idea and how you need to face kind of these situations now like RL replied and Shad digital replied to my questions Shad digital was always pleasant whether i have a deal with them or not but RL doesn't give any sh*t as you seen they all were trying to beat me and saying you are not our customer so now you know how bad is their communication is, if they were pleasant and kindly explain what and how things goes i will be buy my next vga from them but they don't know how to get attention of a customer, so the decision is yours people im not forcing you to not fo buy from RL im just letting you know whats my story is
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Grim Raven on July 23, 2014, 07:16:26 pm
it's like sleeping with two womens in the same time sigh*

How come sleeping with two women at the same time could be a reason for sighing ? :O
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Sachi911 on July 23, 2014, 07:45:40 pm
but as a customer im helping to other customers to get an idea and how you need to face kind of these situations

how come you are their customer?

RL doesn't give any sh*t as you seen they all were trying to beat me and saying you are not our customer

why should they give a shit? Did you buy that from them?


if they were pleasant and kindly explain what and how things goes i will be buy my next vga from them but they don't know how to get attention of a customer,

i think they would be quite happy not to do any business with a lunatic like you.

seriously what you are trying to do is really pathetic.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: iRAT on July 23, 2014, 07:56:10 pm
how come you are their customer?

why should they give a shit? Did you buy that from them?

i think they would be quite happy not to do any business with a lunatic like you.

seriously what you are trying to do is really pathetic.

read this
http://gamer.lk/index.php/topic,25984.msg338617.html#msg338617
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: iRAT on July 23, 2014, 08:00:57 pm
Again here's the highlights for Lazy people

I bought the vga from Shad (by then i didn't knew that it came from RL because msi agent requested give them two cards)

so vga broken i took it to shad and gave for warranty

shad point out that they bought it from RL and we shall ask a backup card from them

so we went their and RL agreed to the warranty point but they said they are not bond to give any backup cards to the customer they said it's a Shad's part to do

so shad ask from the RL manager to arrange a card for me and they disagreed

then shad ask a backup from MSI agent and they gave a backup card

that's what happened!! I dont know what RL twisting here -_-

Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: KauBoy on July 23, 2014, 08:08:35 pm
No twist. Shad should have asked the MSI distributor in the 1st place.
I'll make stuff easy for you to understand.
If RL got 10 cards from the distributor and the distributor asked RL to give 2 cards to Shad, it's not given to Shad by RL. It's given to Shad by the distributor. Simple logic. So if Shad got it from the distributor and it came for warranty and it should go back to the distributor. Not RL. Simply RL is not even in this picture.
And you were calling me every day and night telling that you're a friend of one of my good friend's and I told you clearly that if it has been given to you to the distributor it will take at least 2 weeks because 760s were out of stock. You were calling me as you have purchased the card from us. Now only I realized why.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Sachi911 on July 23, 2014, 08:21:50 pm
read this
http://gamer.lk/index.php/topic,25984.msg338617.html#msg338617

seems like its pointless to you talk some sense into you. i find it really hard to believe that you are an undergraduate. seems like your intention here is something different.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: iRAT on July 24, 2014, 09:34:07 pm
No twist. Shad should have asked the MSI distributor in the 1st place.
I'll make stuff easy for you to understand.
If RL got 10 cards from the distributor and the distributor asked RL to give 2 cards to Shad, it's not given to Shad by RL. It's given to Shad by the distributor. Simple logic. So if Shad got it from the distributor and it came for warranty and it should go back to the distributor. Not RL. Simply RL is not even in this picture.
And you were calling me every day and night telling that you're a friend of one of my good friend's and I told you clearly that if it has been given to you to the distributor it will take at least 2 weeks because 760s were out of stock. You were calling me as you have purchased the card from us. Now only I realized why.

Just to be clear, i came to RL before this scene and i ask from you "that i bought a VGA from Shad is it from you guys?" and you said "maybe don't know about that, if they took it from us it might come to us but yet didn't get any"  and i said i'm worried that's why i asks 
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Rahmath on July 25, 2014, 04:01:51 pm
Just a clear answer. Redline is not even the middlemen, they just provided the card from the suppliers to shad. Shad should still deal it with the suppliers and not redline. It's just that they do not have any other option to have their hands clean rather than to put the blame on to redline.
I personally recommend all my friends and family to go with redline/egs is because what they provide is more than 'customer service'.

Luckily you still got it from shads, but if you would have got it from techzone or barclays. You would have lost all your hair by now.

Hope you find a solution soon. Cheers mate!
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Zaffran on July 25, 2014, 11:48:09 pm
AFAIK you should get your replacement first week of August, since they are getting a new shipment.

Just to make a quick example of the service we aspire towards, we recently along with the MSI distributors have gone to the extent of pleading to and getting MSI to replace a GTX 770 that was taken out by lightning after couple of weeks from purchase.

We will always go that extra mile whenever we can. However, recently, we have had couple of lapses due to the unavoidable reasons, but we are working promptly on fixing these issues.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: sameera2013 on July 26, 2014, 07:44:41 am
AFAIK you should get your replacement first week of August, since they are getting a new shipment.

Just to make a quick example of the service we aspire towards, we recently along with the MSI distributors have gone to the extent of pleading to and getting MSI to replace a GTX 770 that was taken out by lightning after couple of weeks from purchase.

We will always go that extra mile whenever we can. However, recently, we have had couple of lapses due to the unavoidable reasons, but we are working promptly on fixing these issues.

Sometimes things are out of your control. We get that. there isa huge shortage of the high end cards and Items you sell here in Sri Lanka. Most other shops do not even have above GTX 760s.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: thivanka77 on July 26, 2014, 04:31:18 pm
Sometimes things are out of your control. We get that. there isa huge shortage of the high end cards and Items you sell here in Sri Lanka. Most other shops do not even have above GTX 760s.

True, and i guess why most other places dont stock high end stuff is because they know the top end will never go for shops in unity.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: ALCH3MIST on July 30, 2014, 05:45:56 pm
Was there when this dude happened to Redline (disclaimer: I was shopping). Here's a TL;DR:
> OP buys an MSI card from Shad's, who got it from Electro Cheval
> OP has issue, brings in the card to Shad's, requests standby card
> Shad's tells him to get it from Redline

<  insert WTF gif here >. I suggest you learn the difference between a distributor and a retailer.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: rhyansy on July 31, 2014, 12:54:16 pm
This is one crazy scene happening. All is well...
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: iRAT on July 31, 2014, 07:21:51 pm
Just a clear answer. Redline is not even the middlemen, they just provided the card from the suppliers to shad. Shad should still deal it with the suppliers and not redline. It's just that they do not have any other option to have their hands clean rather than to put the blame on to redline.
I personally recommend all my friends and family to go with redline/egs is because what they provide is more than 'customer service'.

Luckily you still got it from shads, but if you would have got it from techzone or barclays. You would have lost all your hair by now.

Hope you find a solution soon. Cheers mate!


I know that now, but when i was at the store they didn't tell me that they are not inside of this scene they all took the blame about the warranty delay now they are saying totally different story here, that's what happened!!

and i agree with you about EGS they have a good customer service i heard that from few of my friends but sadly all the things i heard about Redline is negative not a single positive feedback so sad.

once again RL have a really bad communication or they don't even know what they doing and how the things went in there own store.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Zer0 on July 31, 2014, 07:26:28 pm
FOR THE LAST TIME, WE COMMUNICATE WITH OUR CUSTOMERS. YOU ARE NOT ONE OF THEM, SO I REALLY DON'T GIVE A f*** ABOUT WHAT WAS OR WASN'T COMMUNICATED TO YOU.
Title: Redline Leading this forum so you should leave!!
Post by: iRAT on July 31, 2014, 08:01:31 pm
NOT A GOOD PLACE TO TALK FREELY WALK AWAY!!  :sick:
Title: Re: MSI Dealer Electro Chevals Dying ?
Post by: Zer0 on July 31, 2014, 08:16:27 pm
well some people already know about my issue about my vga 760gtx

if you don't please find it here
http://gamer.lk/index.php/topic,25984.0.html (http://gamer.lk/index.php/topic,25984.0.html)
now it's been a 20 day's still no sign about my vga replacement or repair

i have a simple question
if something happened to a item that you bought before a year do they have to replace it rather than repairing it ?

Well, clearly your favourite dealer isn't providing you with the correct information. Or any information for that matter. LOL.

I hope that G210 they went out of their way to get you plays all your games.
Title: Re: MSI Dealer Electro Chevals Dying ?
Post by: iRAT on July 31, 2014, 08:20:17 pm
Well, clearly your favourite dealer isn't providing you with the correct information. Or any information for that matter. LOL.

I hope that G210 they went out of their way to get you plays all your games.

lol im not talking to you i'm talking to professionals please stay away please
Title: Re: MSI Dealer Electro Chevals Dying ?
Post by: Zer0 on July 31, 2014, 08:23:19 pm
lol im not talking to you i'm talking to professionals please stay away please
This is personal b***h. You need to be able to comprehend basic logic to be a professional. Something which you clearly fail at.
Title: Re: MSI Dealer Electro Chevals Dying ?
Post by: KauBoy on July 31, 2014, 08:25:16 pm
lol im not talking to you i'm talking to professionals please stay away please

You can't accuse anyone here. LoL. It was your own fault. You can't point fingers to anyone. Specially you to him. Cause whole community knows who's "Zero"  and who are you btw?
Title: Re: MSI Dealer Electro Chevals Dying ?
Post by: DarKmoN on July 31, 2014, 08:50:48 pm
Btw that thread title  :stupid:

At admin and mods, I think we really needs a facepalm emoticon  :P
Title: Re: MSI Dealer Electro Chevals Dying ?
Post by: Deathfromabove on July 31, 2014, 09:01:32 pm
@kauboy its zer0 :P
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: R_L on July 31, 2014, 09:03:49 pm
all the things i heard about Redline is negative not a single positive feedback so sad.

once again RL have a really bad communication or they don't even know what they doing and how the things went in there own store.

I take it that you are new here. Perhaps you should try searching for a few threads on just how many people have positive feedback on RedLine. They might have their shortcomings Darkmon but as someone who has personally brought from all these shops in Unity and MC, RedLine is hands down the best in what they do and also EGS does a pretty good job too. I have even dealt with your Mr. Rizvi and many other places there who are just fakes and rip customers off and don't give a rats ass about customer satisfaction. Don't talk about stuff you hear and say everyone is saying this and that. Talk from experience or nothing at all. Your bad experience is not with RedLine but with Shad. Don't mix the two up.
Title: Re: MSI Dealer Electro Chevals Dying ?
Post by: KauBoy on July 31, 2014, 09:18:09 pm
Btw that thread title  :stupid:

At admin and mods, I think we really needs a facepalm emoticon  :P

You're looking at a facepalm imoticon of over level 9000.
Title: Re: MSI Dealer Electro Chevals Dying ?
Post by: iRAT on July 31, 2014, 09:26:14 pm
haha this is f***ed up place, all the Redline faggots are leading the place so how we talk freely, Bye dumbasses Zer0 (Kushan Dodanwala - https://www.facebook.com/kdodanwala) , KauBoy ( Kaushalya Prabuddha - https://www.facebook.com/thekauboy) lead to the hell
Title: Re: Redline Leading this forum so you should leave!!
Post by: R_L on July 31, 2014, 09:33:18 pm
Stop making multiple topics on the same issue. Merging this with the existing thread. Noones leading you anywhere you are just making no sense in your arguments.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: D4R on July 31, 2014, 09:42:20 pm
(http://socialsafe.files.wordpress.com/2013/04/popcorn-fight.jpg)
Title: Re: MSI Dealer Electro Chevals Dying ?
Post by: INSANITY on July 31, 2014, 09:54:24 pm
haha this is f***ed up place, all the Redline faggots are leading the place so how we talk freely, Bye dumbasses Zer0 (Kushan Dodanwala - https://www.facebook.com/kdodanwala) , KauBoy ( Kaushalya Prabuddha - https://www.facebook.com/thekauboy) lead to the hell

Who the fark is this? Have you even been to RL? Dumb fk. Looks like you have been bending and giving ur arse to those unity plaza shithole shop owners. Or are you on Crystal meth dude?
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: DarKmoN on July 31, 2014, 10:13:55 pm
You're looking at a facepalm imoticon of over level 9000.
Soon we gonna need an emoticon over super saiyajin god level with the way he is going, btw nice to see another dbz fan :)
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: thivanka77 on August 01, 2014, 09:34:56 am
haha this is f***ed up place, all the Redline faggots are leading the place so how we talk freely, Bye dumbasses Zer0 (Kushan Dodanwala - https://www.facebook.com/kdodanwala) , KauBoy ( Kaushalya Prabuddha - https://www.facebook.com/thekauboy) lead to the hell

(http://cdn.meme.li/instances/500x/53171536.jpg)
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: KauBoy on August 01, 2014, 10:32:00 am
KauBoy ( Kaushalya Prabuddha - https://www.facebook.com/thekauboy)

(http://www.troll.me/images/kanye-west/im-sorry-im-famous.jpg)
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: NilFBosh on August 01, 2014, 11:01:54 am
(http://2.bp.blogspot.com/-nNOMylC31V4/UxhBAVM95SI/AAAAAAAAKsA/koVW8mP9ago/s1600/Popcorn-02-Stephen-Colbert.gif)
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Xyb3rNinja on August 01, 2014, 01:29:01 pm
(http://media.giphy.com/media/ftXvsSyRzKXXG/giphy.gif)
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: EGS on August 02, 2014, 07:05:09 pm
I feel this topic should be closed by Admin, iRAT had an issue and its over with result pending, The Warranty to him is his suppliers part & the disti, So no point in taking this topic any further without muck being put on it.
Title: Re: One of the best Customer Service In Srilanka (Shad Digital)
Post by: Deathfromabove on August 03, 2014, 11:23:16 am
No no hold on. I was enjoying this topic. Dont delete it