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Warranty when buying a GPU from Amazon, Newegg?
« on: September 18, 2019, 09:37:32 pm »
Anyone got a clear idea of how international warranty works when buying a gpu from such an online store?
And has anybody claimed well said warranty?
Extra costs for RMA? (shipping etc)

Thinking of buying a Navi card(probably Sapphire) but unsure of how the warranty works.

Sorry mods but this seems like the only active section on G.lk so pls don't move this  :P
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #1 on: September 19, 2019, 01:11:03 am »
Anyone got a clear idea of how international warranty works when buying a gpu from such an online store?
And has anybody claimed well said warranty?
Extra costs for RMA? (shipping etc)

Thinking of buying a Navi card(probably Sapphire) but unsure of how the warranty works.

Sorry mods but this seems like the only active section on G.lk so pls don't move this  :P
Both Amazon and Newegg have a RMA for refund/replacement policy of 30 days for international orders, but that's for DOA or unopened items etc. similar to what they have for onshore customers. But we have to bear the cost to ship it back and if unopened, usually a restocking fee of 15% or so will be deducted from the refund. DOA items will get you a full refund, except you'd already have spent money to ship it back. For US customers, both companies normally issue return shipping labels so customer doesn't pay. That's all what is managed by the seller/vendor/dealer or whatever they are.

Product warranty (X years) is somewhat different from what we have in LK, where we normally get shop warranties since we don't have manufacturer representation here for most brands. Buy from US, your product warranty is up to the manufacturer to honor which you'll have to check with each company you're getting the hardware from. Example, Sapphire offers a 3 year warranty on their Pulse RX 5700 XT for US customers but that text disappears when you switch to international on Newegg. Amazon simply says contact your manufacturer for warranty claims, whether it's domestic or international. Maybe they might agree to repair/replace it under warranty if you contact them beforehand, but you'll have to ship it on your own account back to them and not sure whether you'll have to pay to get the replacement back as well. You won't be able to hide it was an international order since the invoice will have the address.

In summary, don't bother about a warranty if buying from overseas and shipping, not worth the hassle :) If you want to know approximate local price, multiply the $ value by 222 ($400 ≈ Rs 88,000). Get it from overseas if there's a notable difference only.

I usually get parts shipped to a US friend/family and hand carried, no tax no shipping :D That makes it worth lack of warranty. Some of my friends used to use freight forwarding to get parts down, now you can order directly which is even better though slightly more expensive. But none of us have had even a single DOA part, ever. Everything we've got down are working perfectly even after many years while things that have gone wrong were all bought locally. All from Unity or shops connected to them.
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #2 on: September 19, 2019, 02:20:46 am »

In summary, don't bother about a warranty if buying from overseas and shipping, not worth the hassle :) If you want to know approximate local price, multiply the $ value by 222 ($400 ≈ Rs 88,000). Get it from overseas if there's a notable difference only.

why do you multiply by 222? $ rate is around 180 right now
also do you have any personal experience in claiming warranty?
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #3 on: September 19, 2019, 09:28:04 am »
why do you multiply by 222? $ rate is around 180 right now
also do you have any personal experience in claiming warranty?
Correct, 180 is the actual rate but if you want to know approximate price here in LK at shops, 222 is what works generally. Try taking a dollar value and compare price to a local shop.
Nope, no experience in claiming warranty since there's essentially no warranty beyond 30 days.

Take Newegg as an example,

Product Warranties
Products sold on Newegg are generally covered by both Newegg’s return policy and the product manufacturer’s warranty. Details are listed under the Warranty & Returns tab on each item’s product page: the item’s Newegg return policy is listed under Return Policies, and the manufacturer warranty is listed under Warranty.


Check the attachments, warranty given for US customers and no warranty (only Newegg 30 day return policy) for international orders. This is for a Sapphire Pulse RX 5700 XT since you were looking at that.
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    Offline rcrocks

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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #4 on: September 19, 2019, 09:29:35 am »
Anyone got a clear idea of how international warranty works when buying a gpu from such an online store?
And has anybody claimed well said warranty?
Extra costs for RMA? (shipping etc)

Thinking of buying a Navi card(probably Sapphire) but unsure of how the warranty works.

Sorry mods but this seems like the only active section on G.lk so pls don't move this  :P

AFAIK, EVGA is the only manufacturer who provides an international warranty for graphic cards. I think it's the only option for you when it comes to graphics cards if you care about the warranty. check following for their international RMA process :)

https://asia.evga.com/warranty/rmaprocess/
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #5 on: September 19, 2019, 10:03:08 am »
AFAIK, EVGA is the only manufacturer who provides an international warranty for graphic cards. I think it's the only option for you when it comes to graphics cards if you care about the warranty. check following for their international RMA process :)

https://asia.evga.com/warranty/rmaprocess/
Can confirm the above, EVGA did honor international warranty, since one of my friends had to get a 660 RMA'd. But we had to ship it to Singapore and got it done through TechZone at that time, when they were still directly dealing with EVGA products.

Edit - But this was not a card bought online, was a local buy from Malaysia
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #6 on: September 19, 2019, 09:58:24 pm »
In summary, don't bother about a warranty if buying from overseas and shipping, not worth the hassle :) If you want to know approximate local price, multiply the $ value by 222 ($400 ≈ Rs 88,000). Get it from overseas if there's a notable difference only.


btw this isn't exactly right
a $440 card is being sold at around 115k/117.5k at redline. Both Nvidia & AMD
Which I think is insanely pricey in comparison.
But even though it's way cheaper buying from amazon/newegg, warranty feels like a big deal for me because it's still $400+

If you buy from amazon a $440 card + $60 for shipping & tax = $500 which would be like 90k. So you would save around 25/27k with the exeption of local warranty.
Defo warranty isn't worth that much but the market is crazy & we have to consider profits so local shops should be making a killing out from GPUs
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #7 on: September 20, 2019, 12:42:22 am »
btw this isn't exactly right
a $440 card is being sold at around 115k/117.5k at redline. Both Nvidia & AMD
Which I think is insanely pricey in comparison.
But even though it's way cheaper buying from amazon/newegg, warranty feels like a big deal for me because it's still $400+

If you buy from amazon a $440 card + $60 for shipping & tax = $500 which would be like 90k. So you would save around 25/27k with the exeption of local warranty.
Defo warranty isn't worth that much but the market is crazy & we have to consider profits so local shops should be making a killing out from GPUs
The only $440-450 cards sold at Redline at the moment are the RTX 2060 Super cards, that cost in the 95 - 110k range. Not sure what numbers you're comparing against.
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #8 on: September 20, 2019, 12:50:37 am »
btw this isn't exactly right
a $440 card is being sold at around 115k/117.5k at redline. Both Nvidia & AMD
Which I think is insanely pricey in comparison.
But even though it's way cheaper buying from amazon/newegg, warranty feels like a big deal for me because it's still $400+

If you buy from amazon a $440 card + $60 for shipping & tax = $500 which would be like 90k. So you would save around 25/27k with the exeption of local warranty.
Defo warranty isn't worth that much but the market is crazy & we have to consider profits so local shops should be making a killing out from GPUs
Well high end GPU's seem to have a slightly higher margin, but most other parts are roughly US non discounted price x 222 (minor overvalue but easy to remember).
Examples for some random parts,
Ryzen 3600 - $200 x 222 = 44,400 locally 43,500
Intel 9400 - $175 x 222 = 38,850 locally 38,000
Intel 9900K - $488 x 222 = 108,336 locally 104,000
MSI MPG Z390 Gaming Plus - $138 x 222 = 30,636 locally 29,500
Corsair Crystal 460X RGB - $120 x 222 = 26,640 locally 27,500
Acer XG270HU - $330 x 222 = 73,260 locally 70,000
Corsair CX750M - $90 x 222 = 19,980 locally 19,500

Current market prices online won't really be offered locally. While US gets great discounts, our shops will order only a few and keep it in inventory for ages so won't/can't give any meaningful discounts, unless it was made cheaper from the manufacturer or the model got replaced and there's nothing else to do with the remaining units.

Agree that Redline seems to have slightly higher prices lately. They used to offer the best prices anywhere in LK a few years back, we travelled from Kandy to MC only and back even those days. Simply comparing the price lists between Nanotek and Redline for the same cards (they share very few models), it's between 3K - 10K higher at latter compared to former for 1660 and above.

As for the savings you mentioned, that's why a couple of my friends who usually upgrade their PC's every new release cycle brings down most parts from US and forget about warranty, except for large/heavy items like PSU, monitor etc. They're usually able to sell the parts back to the local market for a minimal loss as well when the next upgrade comes.

The only $440-450 cards sold at Redline at the moment are the RTX 2060 Super cards, that cost in the 95 - 110k range. Not sure what numbers you're comparing against.
No offense intended above (my reply) but I figured he was referring to the Strix 2060 6GB, priced at 115K while you have Super 2060 for less than that. But that's not a $440 card I guess?
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #9 on: September 20, 2019, 11:45:15 am »
The only $440-450 cards sold at Redline at the moment are the RTX 2060 Super cards, that cost in the 95 - 110k range. Not sure what numbers you're comparing against.

no offense intended. And might've miscalculated a  bit. And I'm not saying it's unfair to the buyer but I'm just comparing profitable options.
I asked you for the prices of sapphire navi cards and those are the prices I'm comparing against.
Both the pulse 5700xt & 2060 super windforce oc are $420 cards which you gave me the same price as also in your price list. The price you gave me for the nitro+ is a bit on the expensive side though.
But I really hope/hoped the sapphire cards to be a bit on the cheaper side because you are the authorised reseller
« Last Edit: September 20, 2019, 11:56:10 am by Alucard »
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #10 on: September 20, 2019, 12:11:01 pm »
dfdfdfd
« Last Edit: September 20, 2019, 12:13:12 pm by Alucard »
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #11 on: September 20, 2019, 06:27:06 pm »
But I really hope/hoped the sapphire cards to be a bit on the cheaper side because you are the authorised reseller
Our market size for AMD cards are laughably small, and have been so since the RX 400 series days. So even as an authorized agent, you don't really get good prices.
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #12 on: September 27, 2019, 08:50:48 am »
does electronic items bought from Amazon get taxed locally?
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #13 on: September 29, 2019, 08:46:07 am »
does electronic items bought from Amazon get taxed locally?

Yep. for 100K monitor I paid around 4.5K as tax (DHL)
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Re: Warranty when buying a GPU from Amazon, Newegg?
« Reply #14 on: October 25, 2019, 09:59:46 pm »
Updating this if anyone have doubts of buying from Amazon etc.

So I bought 4 items altogether. And it reduces the shipping cost+taxes to $20 for each or so unlike purchasing 1 unit. No additional custom fee/local tax or whatever.
Amazon clears everthing up & send to your house via courier (DHL in my case).

I bought these items - Sapphire Nitro+ 5700XT, Silicon Power 1TB SSD, CM Hyper 212 BE RGB, CM CK550 Keyboard  (Total around $730 including shipping)

3 items aren't available locally but quite good products while the other is unreasonably expensive imo.
The GPU wasn't in stock at the time I placed the order but as soon as it was in stock & shipped, I received the items in 4 days. Received the keyboard 2 days earlier since it was shipped sooner without additional charges. (Same duration)

All items are working fine without any issues & I'm quite satisfied.
So I'd say if you are going to purchase a couple of items altoghether Amazon is quite good. No hassle, unnecessary delay, no additional taxes/charges as far as I know.
I'd keep an eye out for Black Friday if you are shopping  :P

Also for some items like Monitors,Casings & PSUs it isn't worth buying cause taxes are quite high. So better to buy them locally. There are import taxes for some items. But they are added in the bill
« Last Edit: October 25, 2019, 10:02:01 pm by Alucard »
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